dreambet Privacy Policy

1. Introduction

dreambet ("dreambet", "we", "us", "our") operates the online gaming platform accessible at dreambet.one. We are committed to protecting the privacy and personal data of all players, visitors, and users of the dreambet platform ("you", "your").

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data. This policy applies to all personal data collected through the dreambet website, mobile browser interface, customer support channels, and any other touchpoints associated with the dreambet platform.

dreambet processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR regulatory requirements. Where dreambet processes data of individuals located in other jurisdictions, we apply equivalent standards of protection.

2. Personal Data We Collect

dreambet collects personal data that you provide directly, data generated through your use of the platform, and data obtained from third parties for verification and compliance purposes. The categories of personal data we collect include:

Identity & Contact Data:

• Full legal name, date of birth, and nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Email address, mobile number, and residential address
• Selfie or photograph for identity verification purposes

Financial Data:

• GCash or PayMaya account details, bank account information (BPI, BDO, Metrobank), or card details (Visa, Mastercard)
• Transaction history, including deposits, withdrawals, and wagers placed on dreambet
• Source of funds documentation where required for AML compliance

Technical & Usage Data:

• IP address, device type, browser type, and operating system
• Login timestamps, session duration, and pages visited on dreambet
• Game history, betting patterns, and platform interaction data
• Geolocation data (city/region level) to verify jurisdictional eligibility

Communications Data:

• Records of customer support interactions via email or live chat
• Responses to surveys, promotions, or feedback requests
• Marketing preferences and communication opt-in/opt-out records

3. How We Use Your Personal Data

dreambet uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your dreambet account, including processing your dreambet login credentials securely.
• Identity Verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and Philippine law.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and 7-Eleven.
• Regulatory Compliance: To comply with Anti-Money Laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws.
• Platform Operation: To provide, maintain, and improve the dreambet casino games, sportsbook, and other platform features.
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming limits, and identify players who may need support.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you information about dreambet promotions, bonuses, and new features, where you have consented to receive such communications.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats to the dreambet platform.
• Analytics & Improvement: To analyze platform usage patterns and improve the dreambet user experience.

4. Legal Basis for Processing

dreambet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and dreambet (i.e., to operate your account and provide gaming services).
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing is necessary for dreambet's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, dreambet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

dreambet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• PAGCOR and Regulatory Authorities: As required by our operating license and applicable Philippine law, including mandatory reporting of suspicious transactions.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and 7-Eleven, to process your financial transactions.
• Identity Verification Providers: Third-party KYC service providers who assist dreambet in verifying player identities and ages.
• Fraud Prevention Services: Third-party providers who assist dreambet in detecting and preventing fraudulent activity.
• Game Software Providers: Licensed game developers whose software powers dreambet casino games, who may receive anonymized gameplay data.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance purposes.
• Law Enforcement: Philippine law enforcement agencies where required by court order, subpoena, or applicable law.

All third parties with whom dreambet shares personal data are required to maintain appropriate data security standards and to use the data only for the specified purpose.

6. Data Security

dreambet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dreambet platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Multi-factor authentication options for dreambet account login.
• Regular security audits and penetration testing of the dreambet platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data protection obligations and security best practices.

While dreambet takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dreambet will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

7. Data Retention

dreambet retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your dreambet account and for a minimum of five (5) years following account closure, as required for AML compliance.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine AML regulations.
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, dreambet will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by dreambet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed by dreambet.
• Right of Access: The right to request a copy of the personal data dreambet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to dreambet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe dreambet has violated your data privacy rights.

To exercise any of these rights, please contact the dreambet Data Protection Officer at [email protected]. dreambet will respond to all data rights requests within 30 days of receipt.

9. Cookies & Tracking Technologies

dreambet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the dreambet platform. The types of cookies we use include:

• Essential Cookies: Necessary for the dreambet platform to function correctly, including maintaining your login session and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to personalize your dreambet experience.
• Analytics Cookies: Collect anonymized data about how players use the dreambet platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant dreambet promotions and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the dreambet platform. For more information on managing cookies, please refer to your browser's help documentation.

10. Children's Privacy

The dreambet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. dreambet does not knowingly collect personal data from individuals under the age of 21.

If dreambet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a dreambet account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

11. Third-Party Links

The dreambet platform may contain links to third-party websites or services, such as payment processors or game software providers. This Privacy Policy applies solely to the dreambet platform and does not cover the privacy practices of any third-party websites.

dreambet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the dreambet platform does not constitute an endorsement of the linked site's privacy practices.

12. Updates to This Privacy Policy

dreambet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes to this Privacy Policy, we will notify registered dreambet players via email or an in-platform notification at least 14 days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how dreambet protects your personal data. Your continued use of the dreambet platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Protection Officer

dreambet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dreambet, please contact our DPO:

• Email: [email protected]
• Subject Line: Data Privacy Request – [Your Full Name]
• Support Hours: Monday – Sunday, 8:00 AM – 12:00 MN PHT
• Response Time: Within 30 days for formal data rights requests

If you are not satisfied with dreambet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For general platform support, visit our FAQ page or review our Terms & Conditions.